FAQ
Frequently Asked Questions
Quick answers to the questions we hear most.
Orders
How do I place an order?
Browse our products, add items to your cart and follow the checkout steps. You'll receive a confirmation once your order is placed.
Can I change or cancel my order?
Contact us as soon as possible with your order number. If the order hasn't been dispatched yet, we'll gladly update or cancel it.
How will I know my order is on its way?
We'll notify you when your order is dispatched, with tracking details where available.
Shipping & Delivery
Where do you deliver?
We deliver across Pakistan. See our Shipping Policy for timelines and charges.
How long does delivery take?
Most orders arrive within 3 to 7 working days, depending on your city and courier service.
Returns & Refunds
What if my item is damaged or incorrect?
Contact us within 48 hours of delivery with photos, and we'll arrange a replacement or refund. Details are in our Return & Refund Policy.
How long do refunds take?
Once your return is received and approved, refunds are processed within 5 to 7 working days.
Products
Are the product images accurate?
We do our best to show products accurately. Colours may vary slightly depending on your screen, and some items ship in random colours as noted on the product page.
Are your products in stock?
Stock levels shown on the product page are kept up to date. If something is unavailable, we'll let you know right away.
Still need help?
Reach out through our Contact page and we'll get back to you.
