Return & Refund Policy

Last updated: October 2026

Our Promise

We want you to be happy with your purchase. If something isn't right, we'll work with you to fix it.

Eligible Returns

You may request a return or replacement within 7 days of delivery if:

• The item arrived damaged or defective.
• You received the wrong item.
• The item is significantly different from its description.

For damaged or incorrect items, please contact us within 48 hours of delivery with clear photos.

Conditions

• Items must be unused and in their original packaging with all accessories.
• Proof of purchase (order number) is required.

Non-Returnable Items

For hygiene and safety reasons, opened fragrances, skincare and personal care items cannot be returned unless they arrived damaged or defective.

How to Request a Return

• Email us via our Contact page with your order number and reason.
• Wait for our confirmation and return instructions.
• Send the item back as directed.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are processed within 5 to 7 working days to your original payment method or as agreed with you. Original shipping charges are non-refundable unless the error was ours.

Replacements

If you prefer a replacement, we'll send one subject to stock availability.